Returns and Refund Policy
Last Updated: May 2026
At Siri Naturals, customer satisfaction is important to us. We strive to deliver high-quality products with utmost care. Please read our Returns and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Returns may be accepted only under the following circumstances:
- Product received is damaged during transit.
- Wrong product was delivered.
- Product received is defective or unusable.
- Product package is tampered with upon delivery.
To be eligible for a return, customers must notify us within 48 hours of receiving the order.
2. Non-Returnable Products
For hygiene, safety, and quality reasons, the following items are generally not eligible for return:
- Opened or used products.
- Products damaged after delivery.
- Perishable goods and consumable products once opened.
- Products purchased during special clearance or promotional sales unless received damaged or incorrect.
3. Return Request Process
To request a return:
- Contact our customer support team within 48 hours of delivery.
- Provide:
- Order Number
- Product details
- Reason for return
- Clear photographs of the product and packaging
- Our team will review the request and provide further instructions.
Approval of returns is subject to verification.
4. Refund Policy
Refunds may be issued in the following cases:
- Order cancelled before shipment.
- Product is unavailable after payment.
- Approved return requests for damaged, defective, or incorrect products.
Once approved, refunds will be processed to the original payment method.
5. Refund Processing Time
- Approved refunds are typically processed within 5–10 business days.
- Actual credit timelines may vary depending on the customer’s bank, card issuer, or payment provider.
6. Replacement Policy
Where applicable, Siri Naturals may offer a replacement instead of a refund for:
- Damaged products
- Defective products
- Incorrect items received
Replacement requests are subject to stock availability.
7. Order Cancellation
Before Shipment
- Orders may be cancelled before dispatch for a full refund.
After Shipment
- Orders that have already been shipped generally cannot be cancelled.
8. Refused Deliveries
If a customer refuses delivery without a valid reason, shipping charges and related costs may be deducted from any eligible refund amount.
9. Contact Us
For return, replacement, or refund-related assistance, please contact us through the contact details available on our website.
Siri Naturals
Freshness • Quality • Trust